Table of contents
Have you just created a new account and installed Smartsupp on your website? Great! We’d like to show you five useful features that will help you impress your customers.
Chatbots
Chatbots can be a great live chat tool to easily increase your sales so there’s no need to be afraid of them. Their implementation is fast and simple. With a few clicks, you can create a new chatbot that will proactively engage with your customers. Do you want to recommend products even when you’re offline or stop answering the same questions over and over again? Let the chatbot do the job.
For repetitive questions, you can also use our new FAQ chatbot. It will automatically answer up to five of your customers’ frequently asked questions. You can read more about how to set up a FAQ bot in the following article.
Chatbots can save you plenty of time and in case the question is more complicated, you can always reply to the customer yourself.
Shortcuts
When communicating with customers it’s not unusual to be repeatedly asked the same question. Our shortcuts can help you reply faster and not to go crazy. You can write the response in advance and then when needed, you can send the shortcut in just two clicks. Just type slash “/”, the name of the shortcut and press enter. All shortcuts can be customized in settings.
You can find our recommendations on how to use shortcuts together with some useful examples here in our article.
Data and customer analytics
With Smartsupp you can gather useful customer data - what pages your visitors were browsing, how much money they spent, how many times they visited your website, and so on.
If you have your website on one of the popular platforms like WordPress, Prestashop, Shoptet, Shopify, etc, you can use one of our plugins and it will connect your customer data with Smartsupp automatically.
If you don’t use any of these platforms, you can add the information about your customers to your account manually by following our tutorial.
See what will you know about your customers even without the connection with your website, platform, or internal system.
Contact form
Do you want to be always able to reply to a customer’s message? Our contact form allows you to collect customer information (name, email, and phone number). Thanks to this feature, you can reply to your visitors even after they leave your website. Enabling the form is very quick and easy, go to the Contact form and choose what information you’d like to collect.
Mobile app
Be there for your customers when they need you. Thanks to the mobile app notifications you won’t miss any conversation anymore. You can download the app for Android and iOS and start to use it from anywhere in less than five minutes.