Smartsupp-Versionshinweise 20/12 und 01/21

Here is a brief summary of the features added in December 2020 and January 2021.

Don’t miss

• FAQ chatbot - answers FAQs automatically
• Facebook Messenger integration - allows you to receive and answer Facebook messages from Smartsupp dashboard

Dashboard and chat box

• new email notifications for missed conversations (read more)
• improved and more detailed statistics
• new email notifications for missed conversations (read more)
• simplified recording settings (moved to dashboard)
• focused elements are highlighted

Mobile app

• added conversation guide (Android)
• in-app notifications for incoming visitors (Android)
• added conversation guide (Android)
• the bug where visitor list wasn’t automatically refreshed was fixed (Android)
• added visitor simulation (Android)
• added conversation guide (Android)
• app will alert you that you won’t receive notifications when you go offline (iOS)
• improved integration with Facebook Messenger (iOS)
• improved error messages in conversations, closed conversations, visitors list and chat (iOS)* improved integration with Facebook Messenger (iOS)
• minor bug fixes

Sind Sie noch verwirrt? Kontaktieren Sie uns über die Chat-Box in Ihrem Dashboard und wir helfen Ihnen gerne weiter. Bitte beachten Sie, dass der Kundensupport nur in kostenpflichtigen Paketen enthalten ist.