Communicate with live chat, it's better

Connect, build & grow. Provide superb customer care to create loyal and lasting relationships that promote long-term success.

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What you see What your customers see

Fast. Efficient. Conversational.

Serve multiple customers at the same time

Enter the era of real-time conversational support! Replace the time-consuming emails and phone calls with live chat that allows you to multitask like no other tool and leave no customer at wait.

Trusted by 100 000+ active customers worldwide

COLORADO Department of Labor and Employment

Improve your customer care with advanced features

Make customer happiness a priority

Send pre-defined messages in just one click. With shortcuts, you can provide quick, consistent replies and focus more on your customers’ needs.

Build the connection

Look up your last communication with the customer in the conversation history and reach out with a personalized message.

Access multiple channels

Access live chat, email communication, and Facebook Messenger from one convenient place. Organize your work without the need to switch platforms.

Benefit from valuable data

Know where your visitors came from and what they are searching for. With an integrated visitor info panel and browsing history you are always one step ahead.

Explore the features

Useful tip

Don't lose valuable contacts

When offline, use contact form to gather e-mails from potential customers trying to reach you. More about the contact form

Make use of chatbot automation

Take a break, engage the chatbot

Filter the frequently asked questions to save your precious time. Automate the unnecessary and focus more on individual customers that need your help.

Learn more about chatbot

Shopping Assistant

Meet Smartsupp Mira AI, your own shopping assistant that learns your business and improves customer satisfaction by providing instant assistance, product recommendation, support and advice.

Recommends products & services
Answers up to 80% common and technical questions
Customizable identity, tone and brand voice
Configurable handover to a human operator
Easy & continuous training through web-scraping and FAQs
Learns about your products directly from your product feed

Try Now Show Mira AI

The tool made with teams at heart

Manage your team's workload

Work together with team members when you need a helping hand or transfer the conversation to the expert in the team.

Get valuable feedback

Monitor satisfaction ratings to maintain good quality customer service. See how your team performs and fine-tune their performance.

Measure your team's efficiency

Improve your team’s workflow. See how many conversations your team served, how much time it spends online or what is the average response time.

What makes our tool unique

Meet our customer heroes

We understand our tool, because we care, too. Our in-house support team uses Smartsupp to take care of our own customers and provide the best service possible.

The proof is in the numbers–our customers trust the results

+40% conversion to a deal
+25% increase in sales leads
18% conversion to chat on mobile

“The conversion to a deal is much higher with Smartsupp at 40%, along with the very visible 25% increase in sales leads.”

Rutger de Groot

CEO of Bconnect

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+397% conversion rate
150 monthly chatbot interactions
95% satisfaction rating

“Conversation is the key-live chat delivers a higher conversion rate. We were able to achieve 379% more sales with visitors who used chat versus the ones who didn’t.”

Jan Houdek

CEO and owner of Dokonalá Káva

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60% of communication handled by chat
1/2 of their working day saved with chatbot
30% of the queries they received resolved by chatbot

“Smartsupp's chatbot helps us save ½ of a working day per agent, and resolves 30% of our customers' queries.”

Šárka Kaiserová

Director of Operations, Law & Processes

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20% of communication handled via chat
30 people are able to share the workload
9h per day with the online status “On” via chat

"Smartsupp's chatbot runs on our website 24/7, saving customer support loads of time."

Tomáš Linhart

Project Manager

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150 conversations per day
3000 daily visits
40% of all queries resolved by chatbot

“During the high season, we have 150 conversations a day. The chat provides us with enough time to respond. There is no pressure to respond like there is on a phone call.”