Choose the plan that fits your needs
Join 100,000+ customers now. 14-day free trial. No credit card needed.
Just exploring?
Free
Test how customer support works.
$
0
- 1 operator
- 25 conversations per month
- Limited 14-day history
- Live chat, WhatsApp, Messenger
Multichannel:
- Live chat
- Messenger
Available add-ons and extras:
- AI Agent
Handling it alone?
Solo
For solo entrepreneurs. Be available across channels.
$
17
- 1 operator
- Unlimited conversations
- All channels + Email (3×)
- Basic automated messages
- 50 AI reply assists per month
Multichannel:
- Live chat
- Messenger
Available add-ons and extras:
- AI Agent
- AI Reply Assists
Most Popular
Growing a team?
Plus
The ultimate growth plan, powered by automation.
$
25
- 3 operators
- Unlimited conversations
- All channels + Email (10×)
- Automated workflows
- 250 AI reply assists per month
Multichannel:
- Live chat
- Messenger
Available add-ons and extras:
- AI Agent
- AI Reply Assists
Larger team?
Expert
Built for high-volume customer support and larger teams.
$
83
- 5+ operators (upgradable)
- Unlimited conversations
- All channels + Email (50×)
- Automated workflows
- Premium support
- 500 AI reply assists per month
Multichannel:
- Live chat
- Messenger
Available add-ons and extras:
- AI Agent
- AI Reply Assists
- Operator seats
Ultimate
EnterpriseWhen standard plans are not enough — built around your team and processes.
- Individual limits
- Custom setup and integrations
- Dedicated account manager
- API & data exports
- Payment via wire transfer
AI Shopping Assistant
Add-onEverything you need for automated customer support with instant answers, 24/7 availability, and personalized shopping advice.
- Starts at 100 conversations (upgradable)
- Recommends products & services
- Answers up to 80% common and technical questions
- Configurable handover to a human operator
- Independent AI assistant for each domain (custom setup available)
Available on all plans (Free → Expert)
Prices do not include VAT, which is calculated based on your billing country. The final amount will be displayed on the purchase page before completing the payment.
Compare our plans
Compare plans
Operators
<a href="https://help.smartsupp.com/en_US/agents" target="_blank" rel="noopener">Add more operators</a> to your account, handover conversations to other operators and <a href="https://help.smartsupp.com/en_US/groups" target="_blank" rel="noopener">route chats to specialists</a> for efficient customer support.1
1
3
5
(upgradable)custom
Number of websites
The number of websites where Smartsupp can be installed.1
1
1
3
Custom limit
Conversations history
Easily access past conversations to address previous inquiries and adapt your approach to meet customer needs.14 days
1 year
1 year
3 years
3 years
Conversations volume
Includes the total number of messages from Live Chat, Facebook Messenger, and WhatsApp.25
unlimited
unlimited
unlimited
unlimited
Communication channels
Manage all of your conversations from various platforms. Receive messages and reply from one place. Keep track of chats and stay up-to-date.
Live chat
Use live chat for your website or online store. It helps you to boost your sales and connect with your customers in real-time.Facebook Messenger
Manage chats and <a href="https://help.smartsupp.com/en_US/facebook-integration" target="_blank" rel="noopener">Facebook Messenger</a> inquiries effortlessly. Receive and respond to all chats directly from Smartsupp's dashboard.WhatsApp
Easily manage chats and <a href="https://help.smartsupp.com/en_US/whatsapp-integration">WhatsApp</a> inquiries. Receive and respond to all messages directly from Smartsupp's dashboard.Connected e-mail addresses
Handle emails with ease. Manage and respond to all emails directly from Smartsupp's dashboard.3 email addresses
10 email addresses
50 email addresses
custom limit
AI Reply Assists
Transform your writting into its absolute best. From nailing that professional tone to mastering grammar or just polish your text with AI powered reply assistant. Additionally, it translates messages into the selected language with a single click.50 / month
250 / month
500 / month
Custom limit
Mira AI shopping assistant
Step into the e-commerce revolution with Mira! Our advanced AI shopping assistant boosts sales by recommending products, enables personalized customer service and automates FAQ resolution.from 16 €
add-onfrom 16 €
add-onfrom 16 €
add-onfrom 16 €
add-onfrom 16 €
add-onBasic features
Live chat
Use live chat for your website or online store. It helps you to boost your sales and connect with your customers in real-time.Contact hub
A central place where all your gathered contacts are stored.File sharing
Empower your communication with <a href="https://help.smartsupp.com/en_US/file-sharing" target="_blank" rel="noopener">document sharing</a>. Just simply drag and drop any kind of file to a conversation.Sound and visual notifications
Get instant <a href="https://help.smartsupp.com/en_US/desktop-notifications" target="_blank" rel="noopener">visual </a>and <a href="https://help.smartsupp.com/en_US/sound-notifications" target="_blank" rel="noopener">sound notifications</a> for incoming chats. Desktop notifications are compatible with Chrome, Firefox and Safari.Basic visitor info
See useful information about your visitors such as name, email, location, browsing history, referer (visit origin) and more.'Detailed visitor info
It includes all features from basic visitor info plus you can also extend customer data <a href="https://docs.smartsupp.com/chat-box/visitor-identification/" target="_blank" rel="noopener">via our API</a>. Customer info is automatically shown in the dashboard if you use our integrations for Prestashop, Wordpress or other platforms.Office hours
Set your <a href="https://help.smartsupp.com/en_US/office-hours" target="_blank" rel="noopener">office hours</a> and Smartsupp will be active only during these hours. If any agent is still online after hours, the chat box will switch to offline mode automatically, relieving agents from the pressure of logging out punctually.Customer satisfaction rating
Get instant <a href="https://help.smartsupp.com/en_US/chatbox/chat-box-setting#customer-satisfaction-rating" target="_blank" rel="noopener">rating</a> from your customers in Smartsupp chat. View ratings in chat history and statistics.Personal shortcuts
Save time in chat with <a href="https://help.smartsupp.com/en_US/shortcuts" target="_blank" rel="noopener">shortcuts</a>. Create reusable texts for common phrases (e.g., greetings) and insert them instantly by pressing dot (.).1
unlimited
unlimited
unlimited
unlimited
Mira AI shopping assistant
Price
from 16 €
add-onfrom 16 €
add-onfrom 16 €
add-onfrom 16 €
add-oncustomized
add-onConversations
Every time Mira AI replies within a single session, it counts as a conversation. New sessions, even from the same user, are counted separately. Our scalable pricing ensures you only pay for the amount of conversations that you need. Free trial conversations are limited and do not renew.100
(upgradable to 1 000)100
(upgradable to 1 000)100
(upgradable to 1 000)100
(upgradable to 1 000)custom
Answering FAQs
Mira AI learns from your website to ensure your customers always get the answers they need.Recommending products
Mira AI learns from your product feed to recommend the right items, answer questions, and guide customers toward making the best choice.Customize your AI persona
Build your AI avatar to match your brand. Add a portrait, choose a name, and define its tone of voice.Customize tone of voice
Customize your AI shopping assistant’s tone of voice. Choose the level of friendliness or professionalism, and decide whether to include emojis.Hand over to Live Agent
If Mira AI doesn't know the answer, it seamlessly hands over the conversation to a human agent, ensuring your customers get the help they need. Additionally, you can configure the conditions under which Mira AI will transfer the conversation to a human agent.Multi language support
Mira AI communicates in the language your customers use, ensuring that everyone feels understood and valued.Website scrape
Mira AI explores the webpages you select, answering questions using just the information you’ve provided. Need to add more information or pages? You’re in control!20 content pages
20 content pages
20 content pages
20 content pages
custom
Product feed
Mira AI learns about your offerings through product feeds, helping customers complete purchases or find the perfect items.50 000 products
50 000 products
50 000 products
50 000 products
custom
Text content
The ideal place for supplementary text information that you can simply paste in. It's useful, for example, for instructions for non-standard situations, additional service details, answers to less frequent customer questions, or other internal materials.5 files
5 files
5 files
5 files
5 files
Advanced team features
Block visitor
Easily <a href="https://help.smartsupp.com/en_US/block-visitor" target="_blank" rel="noopener">block (and unblock)</a> visitors who send you spam.Chat assign to agent
Easily <a href="https://help.smartsupp.com/en_US/assign-agent" target="_blank" rel="noopener">assign a conversation</a> to other agent.Segmentation with tags
Organize conversations by adding tags to keep track of important topics.Segmentation with automatic tagging
Let the chatbot automatically tag and categorize new conversations and contacts, keeping your messages organized without any extra effort.Teams of agents
Form <a href="https://help.smartsupp.com/en_US/groups" target="_blank" rel="noopener">agent groups</a> such as tech support or sales. Each group of agents can support different part of your website or even a different domain.Limited access for agents
Limit <a href="https://www.smartsupp.com/help/agents/#edit-agent-info-and-access" target="_blank" rel="noopener">acces</a> to settings like billing or chat box design to prevent unwanted changes.Team shortcuts
Create and manage global shortcuts for all agents. Shortcuts help you speed up writing in chat. Team shortcuts unify voice of your brand and save you time.Visitor filters
Filter visitors by activity, status, or customer details.Automated workflows & messages
Number of automated conversations
A chatbot conversation is considered when a visitor interacts with the chatbot. Upgrade your package or number of chatbot conversations whenever necessary.unlimited
unlimited
unlimited
unlimited
Engage via visitor list
Be there for your customers every step of the way. Use the visitor list to track website visitors in real-time and set up your chatbot to pop up when they need it.Engage with automated messages
Easily <a href="https://help.smartsupp.com/en_US/automatic-messages" target="_blank" rel="noopener">engage your visitors</a> automatically.1 automatic message
unlimited
unlimited
unlimited
unlimited
Automated workflows templates
Simplify automated workflows building with our pre-designed templates to automate FAQs, capture leads, and drive sales effortlessly.Multi-language automated workflows
Create automated workflows in multiple languages using the <a href="https://help.smartsupp.com/en_US/multi-language-chatbots/" target="_blank" rel="noopener">multi-language feature</a>, perfect for multilingual websites or if you are using Smartsupp on several sites.Analytics
Basic statistics
Improve team performance. Monitor customer chat cases served, online time, and average response time per case for actionable insights.Google Analytics connection
Track how Smartsupp affects your conversion rate, revenue and customer behavior through Google Analytics 4.Team statistics
<a href="https://help.smartsupp.com/en_US/statistics" target="_blank" rel="noopener">Optimize your team’s workflow.</a> See how many customer chat cases your <a href="https://help.smartsupp.com/en_US/groups" target="_blank" rel="noopener">team</a> served, how much time they spent online, and even gain insight into the average response time per case.Customization
Custom chat box colors
<a href="https://help.smartsupp.com/en_US/chatbox/chat-box-setting#changing-color" target="_blank" rel="noopener">Set colors of chat box</a> to match your website design.Mobile-ready chat box design
Smartsupp chat box is responsive for smooth display on mobile devices.Agent photo and description
Personalize your chat experience by sharing your photo and job description, building stronger customer relationships.Chat page (open chat box via direct link)
Sometimes you need to send a link to open chat box directly in full window.Chat box embedded in mobile app
Integrate our mobile SDK into your application and make it even easier for your customers to contact you.Authorization form
See <a href="https://help.smartsupp.com/en_US/chatbox/chat-box-setting#authorization-form" target="_blank" rel="noopener">visitor contact info</a> even when you are offline.Always visible when offline
Customizable
Customizable
Customizable
Customizable
Chat box position on the page
Move the chat box to the left or right side of your website, or adjust its offset.Customizable
Customizable
Customizable
Customizable
Multi-language and multi-design chat box
Customize the chat box design and texts individually for each language or domain on your website.Advanced chat box customization with API
Customize position, texts, and colors of chat box via <a href="https://docs.smartsupp.com/chat-box/configuration/" target="_blank" rel="noopener">API</a>.Chat box API
Control chat box behavior via <a href="https://docs.smartsupp.com/chat-box/installation/" target="_blank" rel="noopener">API Javascript</a>.Integrations & Channels
E-commerce platform integrations
Easily <a href="https://www.smartsupp.com/integrations/" target="_blank" rel="noopener">integrate with platforms</a> such as Wordpress, WooCommerce, Prestashop, and more with just one click.Facebook Messenger integration
Manage chats and <a href="https://help.smartsupp.com/en_US/facebook-integration" target="_blank" rel="noopener">Facebook Messenger</a> inquiries effortlessly. Receive and respond to all chats directly from Smartsupp's dashboard.Email sending
If your customer leaves your website before you manage to answer their chat, you can still simply send them an email directly from Smartsupp.Rest API and data exports
Keep all of your important data in one place. The <a href="https://docs.smartsupp.com/rest-api/" target="_blank" rel="noopener">Rest API</a> & Webhooks allows you to export conversation history and other data types from Smartsupp to your own systems.ADD-ON
Integration with 3rd party tools
<a href="https://www.smartsupp.com/request-demo/" target="_blank" rel="noopener">Book a meeting</a> with our Sales rep for a personalized ADD-ON setup.ADD-ON
Apps
Web dashboard
Explore Smartsupp's stylish web dashboard, compatible with all modern browsers, with no setup or installation.iPhone/iPad app
Stay in touch with your customers even when you are on the go. Download free Smartsupp mobile app from <a href="https://help.smartsupp.com/en_US/iphone" target="_blank" rel="noopener">App store.</a>Android app
Connect with customers while away. Get the free Smartsupp mobile app from <a href="https://help.smartsupp.com/en_US/android" target="_blank" rel="noopener">Google Play</a>.Windows app
Enjoy the Smartsupp desktop app, which starts automatically with your computer. Compatible with <a href="https://help.smartsupp.com/en_US/smartsupp-autorun" target="_blank" rel="noopener">Windows 10 and the latest Edge browser</a>.Services
Help center
Our self-service <a href="https://help.smartsupp.com/en_US/" target="_blank" rel="noopener">Help Center</a>, openly accessible on the Smartsupp website, offers a detailed description of Smartsupp features along with numerous useful tips.Data privacy & security - GDPR compliant
We store all our data on servers in the European Union and we are <a href="https://help.smartsupp.com/en_US/privacy" target="_blank" rel="noopener">GDPR compliant</a>. Chat communication is secured by 256-bit SSL encryption.Customer support (from Smartsupp to you)
Our international customer care team is ready to help. We are based in Europe and answer questions 8/5 on workdays.Customer support via email
Customer support via email
Priority customer support
Dedicated account manager
Individual account review
Twice a year, our Customer Success Managers will review your account to optimize your Smartsupp usage and offer performance-boosting tips.Chatbot and automation building assistance
Implementation and setup assistance
Regular pro-active evaluation of the performance of the account
Individual trainings for your team by our specialists
1:1 presentation of new features
Frequently asked questions
Haven’t found what you’re looking for? Try the Smartsupp Help Center.
How are Live chat conversations counted?
A Live chat conversation is any conversation between your visitor and agent. Only messages from your visitors, which you respond to are counted as a Live chat conversations. You can monitor the number of used conversations at the top of your dashboard. The Live chat conversation limit renews every month. You can increase it and purchase additional live chat conversations via your dashboard at any time to provide smooth and fast support to your visitors.
How are Mira AI conversations counted?
One Mira AI conversation is any interaction between your visitor and the AI shopping assistant. New sessions, even from the same user, are counted separately. You can track the current number of conversations at the top of your dashboard. The limit resets each month. You can purchase additional conversations or increase your limit at any time through your dashboard to ensure smooth and efficient support for your visitors.
How are chatbot conversations counted?
A chatbot conversation is any conversation between your visitor and the chatbot. You can monitor the number of used conversations at the top of your dashboard. The chatbot conversation limit renews every month. You can increase it and purchase additional chatbot conversations via your dashboard at any time to provide smooth and fast support to your visitors. Read more about chatbot conversations in this article.
Can I try Mira AI for free?
We offer a free trial of Mira AI so you can test out all its features and see how it performs in real-world scenarios before making a decision. You can upgrade to the full version at any time.
Is it possible to buy Mira AI as a standalone product?
Yes, you can choose to use Mira AI as a standalone product. You will still have access to the free version of Smartsupp Live Chat, and you can upgrade at any time during your subscription.
What happens when I run out of conversations?
You can monitor the number of used conversations at the top of your dashboard. We will also notify you via email, when you hit certain limits. The conversation limit renews every month. You can increase it and purchase additional live chat conversations via your dashboard at any time to provide smooth and fast support to your visitors.
Will my subscription renew automatically?
Once you add your card to our system, you won’t have to worry about your next payments. Payment will be deducted automatically according to your billing period (monthly or yearly). You can read more about automatic renewal here.
What types of cards do you accept?
We accept payment via Stripe that supports the following cards: Visa, Mastercard, American Express, and China UnionPay.
Are there any limits for Mira AI testing?
Yes, there are fair usage limits for testing and configuring Mira AI through the dashboard, as well as for the size of product feeds and website scrapes, to prevent misuse and fraud. If you reach any of these limits, please contact us at support@smartsupp.com, and we'll be happy to assist you.
My payment was not successful. What should I do?
If your payment fails, ensure you don’t have a limit for online transactions and that your card is still valid. Then, try clearing cookies and site data in your browser—it can work wonders! If the issue persists please contact support at: support@smartsupp.com.
Do you provide any discounts?
With our yearly packages, you can save up to 30%. From time to time we also offer discounts during special promotions. Information about these discounts can be found on our website, in our newsletter, and in the notifications on your dashboard.
In which currencies can I pay?
We are open to users from different countries, so we offer payments in four currencies: CZK, EUR, USD, and PLN.
How can I change my currency?
To change your currency, simply contact our support via chat in your dashboard, and we will be happy to help you.
How can I downgrade my package?
If you want to downgrade your package, please contact our support via chat in your dashboard.
We will do our best to help you!
Testimonials
They love us!
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
“Android App”
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
4.7 Rating based on 787 reviews
4.6 Rating based on 343 reviews
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