Smartsupp Updates

Mira AI now formats its responses directly in the chat window. Customers get better-structured information and can see what’s important at first glance.

What the AI shopping assistant can do:

• Bullet points and clear lists 📋
• Text emphasis with bold and italics ✍️
• Visual hierarchy and structure in longer responses 🗂️

TIP 💡: You can also use formatting when adding text sources and custom answers. This way, the AI shopping assistant will respond to customers exactly the way you want.

It works because Mira now writes responses in Markdown 🔧 — a format the chatbox understands more easily. Responses are displayed directly as formatted content.

👉 Try formatting

Until now, Mira AI could only automatically update data from your product feed. Now it also regularly checks information from selected pages on your website. 👀

No more manual updates needed. You can easily set up automatic refreshing in your account.
Just go to the Sources tab and choose the interval ⏱️ for how often Mira should check your website.

For you, this means 2 things:

1️⃣ More accurate answers, always based on the latest information.
2️⃣ Nothing to worry about — Mira keeps track of updates for you.

👉 Add pages to webscrape

What does that mean? She won’t ask customers for information she can look up herself, so conversations flow faster.

Here’s how it works ➡️ When a customer is on a specific product page and asks for more information, Mira automatically pulls all the necessary details from your product feed or uploaded pages. She doesn’t need to ask follow-up questions and can continue the conversation right away.

Example: A customer is browsing blue sneakers in size 42 and sends a chat message. Instead of asking “What size are you looking for?” or “What color do you prefer?”, Mira jumps straight to answering their actual question, like whether they’re in stock. She already has all the basic info.

But this improvement isn’t just for e-shops, it works for service websites too. 👆🏻 Thanks to webscraping, Mira can pull information from your uploaded pages, not just product catalogs.

The result? Smoother conversations, faster answers, and happier customers.

👉 Get a smarter assistant

Our AI Reply Assistant’s new feature saves you tons of time when replying in Live chat.

Just click the AI summary button ✨ and in seconds you’ll see:

• Conversation summary – a brief overview of the entire chat history
• Next recommended steps – what to reply and what to ask

Perfect for when you’re taking over a conversation from a colleague. Or when you simply don’t remember the details and need to get up to speed fast.

The result? ✅ Faster responses ✅ More accurate answers ✅ More efficient team work

👉 Try AI summary

Great news! You can now highlight key information and use text formatting in your replies, making your messages clearer and more professional. ✨

Your agents can now use the following options:

• Bold
• Italic
• Underline
• Bulleted and ordered lists
• Active links

Even better, your visitors will see this formatting directly in the chat box, ensuring your conversations are easy to follow and your brand looks sharp. 🤩

👉 Give it a try now!

Introducing Bulk Operations – a time-saving feature that makes managing your Mira AI sources much easier!

Need to select multiple sources at once and quickly delete or update them? 🔁 No problem! Say goodbye to tedious clicking on each source individually. What can you do with this new UX improvement?

✅ Select multiple sources at once for bulk deletion and updates.
✨ Easier navigation with all available actions clearly visible above the table.
🔍 Search functionality within sources for better organization.
📊 Sort by date from newest to oldest.
🔢 Better visibility of selected items count in the table.

This UX update is just the first of many to come. We felt that improving source management was so important that we made it our top priority in this first wave of updates. We’ll be rolling out more interface improvements across our app very soon! 🤝

Check out the improvements

Today, we would like to draw your attention to a feature that can significantly improve the answers of your AI shopping assistant.🔥

It works as follows ➡️ You provide your AI shopping assistant with instructions on how to behave in certain situations. Thanks to these instructions, it can then answer these questions exactly as you expect. 🌟

Example: You know that your customers often want a suitable bike recommendation. Therefore, you give the AI shopping assistant precise instructions on what to ask. In this case: whether it should be a men’s, women’s, or children’s bike, what the rider’s height is, and whether they are interested in an electric or classic bike.

Are you interested in our new feature? Just go to settings, describe the situation, and you’ll be done in a few minutes. ⚙️

Try custom responses

Your Mira now has a new type of knowledge source that gives you even greater control over content.

Introducing Text content – a new source that lets you add any text content to your knowledge base according to your specific needs. You no longer have to rely solely on data from your website or product catalog!

🎯 What can you add?

✅ Internal procedures and processes
✅ Company policies and values
✅ Frequently asked questions
✅ Special team instructions
✅ Communication manuals

Simply paste your text into an easy-to-use text field (up to 10,000 characters) and Mira will automatically start using this information. This way, she’ll understand your business’s specific needs even better and provide more accurate answers to your customers. ✨

Upload Text content

🛡️ Your Smartsupp chat box is now even more accessible – new WCAG 2.1 AA compatibility is here!

Starting June 28, 2025, the European Accessibility Act (EAA) comes into effect, requiring digital services like e-shops to be accessible to people with disabilities. 📋

We know your customers have different needs. 🤷🏻‍♀️ Some need larger text, others navigate only with keyboard, and others use screen readers. And they all expect the same quality experience from your services.

➡️ And you? No problem at all – because your Smartsupp chat box now meets all WCAG 2.1 AA requirements! 💪

We’ve improved text contrast to at least 4.5:1 for better readability 👀, ensured content remains readable even at 200% zoom 🔍, added alternative texts to all icons 🖼️, enabled complete navigation using only keyboard ⌨️, ensured compatibility with screen readers 🔊 and created clearly visible focus states for all interactive elements ✨

No action needed on your part – the update is being deployed automatically and your chat box is ready for the new legislation! 🔍

Tired of juggling platforms? The wait is over – WhatsApp have officially joined the party.

That’s right. We’ve added a new channel to the existing Messenger integration, so you can chat with your customers in a single dashboard.

What’s even better is the fact that during our beta launch you can use this new feature for FREE, regardless of your plan.

What does WhatsApp integration bring to the table?

✅ One command center for all customer conversations.

✅ Slash response times with unified messaging.

✅ Ditch the constant platform-hopping headache.

✅ Catch every customer message, every time.

But there’s more… We’ve also transformed the Smartsupp Inbox interface, making channel navigation as intuitive as finding your favorite app on your home screen.

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