Evaluate Automation Performance

Would you like to see how effective your automation really is? We are splitting chatbots and automatic messages into two separate tabs. This update will make it easier for you to evaluate how visitors interact with your chatbots and automatic messages, and therefore, how your automation is performing.

As you can see, we have renamed the ‘Chatbot’ tab to ‘Automation’. After clicking on the tab, you’ll be able to choose whether you want to edit your chatbots or your automatic messages, as they are both not one and the same thing.

You will then see a list of your chatbots or automated messages with their corresponding statistics, as is standard. We’ve updated both the desktop version and the Smartsupp mobile app as well. Lastly, only chatbot statistics will be displayed within the SmartHub.

If you have any questions, feel free to contact us via the chat box in your dashboard and we’ll be happy to help. 🙂