Here’s a brief summary of the features we added during October 2021 but first of all let us invite you to our second webinar: so

How to use live chat and chatbot to boost your business 💪

On November 16 you can join our second Smartsupp webinar. It starts at 6 pm CET and this time we’ll be presenting in English.

Here’s what you’ll learn:

• Why is the combination of live chat + chatbot so powerful for increasing conversions
• How to engage more customers and make conversations more efficient
• Specific tips on how to create your own chatbot
• Examples of real chatbots to get you inspired
• Bonus: How to prepare for the Christmas season with Smartsupp 🎄🎅

And now let’s go to take a look at what’s new in the product:

Chatbot

• Newly added chatbot conditions allow you now to target your customers better. You can set up when, where or to whom you’ll show your chatbot and customize it according to your needs. Display specific chatbots on specific pages, reach out to your customers at the right moment, and increase the chances that you make a sale.

Mobile apps

• Apple Pay is coming soon – we try to keep it simple and convenient. That’s why you’ll be soon able to pay right from your Apple devices and manage your subscription whenever and wherever you are.

New Shopify plugin

• We’ve just released a new add-on in the Shopify app store that will help you to engage your customers and make more sales. Let’s check it out.

If you’re using the old version, please take a minute to install the updated version which you can find here: https://apps.shopify.com/smartsupp-chat. The old version will be deactivated on 1. 1. 2022, so make sure you do not lose the benefits of connecting with your customers.

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

Here’s a brief summary of the features we added during September 2021.

Our first webinar

We organized our very first webinar for Czech speaking community and it was awesome! We thank all 160 participants the webinar for joining us.

• English webinar is coming soon – because we were so surprised by such a great interest and the atmosphere was absolutely amazing, we’re considering organising another webinar, this time in English. Would you be interested? Stay tuned!
• Stay up-to-date with our social profiles – when there is something new or coming, social media are the first place where we let you know about that. Follow our Facebook and X to stay in the loop!

Mobile apps

• Use the value of SmartHub also in our app – from now on you can use our SmartHub also in you mobile device. SmartHub is a place where you can find useful information that will help you stay ahead of your competitors (check it out or see screenshot).
• Outperform your competitors – take a look at our articles and recommendations in mobile SmartHub to improve your communication and be the one who is loved by their customers.

Dashboard and chat box

• Choose which shortcuts you are going to use – you can select the maximum number of live chat conversation shortcuts you want to use right in the shortcuts settings and also have more shortcuts (the ones exceeding the limit) saved. This way you have them ready for use whenever they may come in handy. We recommend you use this option to save temporary shortcuts such as Christmas or Valentine ones, and activate them only for the season.

Chatbot

• Use different chatbots for different languages or categories – you can create more than one chatbot in your account. This will help you handle situations such as a website with multiple languages, domains or when you want to create different chatbots for different categories.

New Shoptet plugin

We published new Shoptet plugin which allows you to have even better overview of your customers. Let’s see how it can help you.

• Better customer information overview with the latest orders – when in conversation, in addition to the total number of orders and the total money spent by the customer, you will also see a list of customer’s latest orders.
• Upgrade to the new plugin – the old plugin is not going to be supported anymore so please, update to the new one if you use Shoptet as a platform for your e-shop.

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

Summer at Smartsupp was really hot. We managed to add some cool features and improvements we would like to share with you. Take a look at a brief summary of the the ones we added during June, July, and August 2021.

SmartHub

Introducing SmartHub - a place where you can find useful information that will help you get ahead of your competitors (check it out or see screenshot).

Chatbot

• Multiple chatbots in one account – finally, you can create more than one chatbot in your account to handle situations such as a website with multiple languages, domains or when you want to create different chatbots for different categories.
• Branches created by mistake can be easily fixed – with the new option to move the chatbot messages among individual levels and branches of the chatbot.
• Duplicate bots when creating similar ones – just click on the „Duplicate“ button when you want to create a similar chatbot, use the previous one as a template for the new one (e.g. when creating chatbots for other languages).
• More comprehensive chatbots – each branch can have up to 10 levels of messages so you can design even more complex chatbots.
• Automatic saving in chatbot builder – you don’t need to think about saving all of your changes when building your new chatbot, they are saved automatically with every change you made.

Mobile apps

• Be notified even in offline mode – you can turn on notifications for offline mode so you can be notified about new messages, this way you can decide whether you respond now or later.
• Send GIFs in the live chat – you can send animated images to your customers (or vice versa) to make the conversation friendlier.
• Little improvements – we made some little changes to improve shortcuts and groups management.

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

We know that there can be situations when you don’t have time to talk to every single one of your customers. Still, you don’t want to miss out on an interesting inquiry. That’s why now, you can get notifications to alert you of incoming messages even when your chat is offline! You can turn on these desktop notifications in your settings.

Notification settings →

Here’s a brief summary of the features we added during May 2021. Some of these features were mentioned in the previous release notes article by mistake so we relocated them to this one to keep everything clear and correct.

Chatbot

• Multilevel chatbot – you can now create decision tree chatbot
• You can set up chatbot URL conditions
• Improved chatbot builder
• Each branch in chatbot builder is now collapsible which makes the tree cleaner - You can open and close each branch of your chatbot which makes creating of the chatbot simple

Dashboard and chat box

• New help panel in the menu section to make it easier to reach for help
• New billing flow
• Chatbot onboarding – after reading about our chatbot new users creating an account will be prompted to set up their first chatbot during onboarding

Mobile apps

• You can now renew your subscription right from our mobile app
• Possibility to connect your Smartsupp account with Facebook Messenger directly from the app
• New option to receive notifications even when you’re offline
• Possibility to send a live chat conversation transcript via email directly from the app
• You can use the notification to reply to a message

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

Here is a brief summary of the features that were added between February and April 2021.

Don’t miss

• dashboard academy – when you resolve all the conversations with your customers, you can learn more about how to profit by using Smartsupp
• automatic chat resolve – conversations will be automatically marked as resolved after 30 days of inactivity

Dashboard and chat box

• improved Video Recording settings
• wire transfer is no longer available in our billing
• improved onboarding for new customers - videos and tutorials about Smartsupp installation on platforms (WordPress, Prestashop etc.) added to the onboarding for new customers

Mobile apps

• autocomplete tool for your shortcuts in chat
• option to renew the subscription at the app
• autocomplete tool for your shortcuts in chat
• design changes of visitor detail
• possibility to mark a conversation as unread
• searching and filtering resolved conversations

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

Do you prefer using a tablet to a computer or laptop at work? Good news! Smartsupp is now fully responsive for tablets in all browsers.

Of course, you can also use our mobile application, which is available for both Android and iOS.

By connecting Smartsupp events with Google Analytics you can analyze conversations better and constantly move your business forward.

Recently, there was an issue with Google Analytics, when some events were duplicated and sent twice. Now the issue is fixed so the following section in the Help center is correct .

Here is a brief summary of the features added in December 2020 and January 2021.

Don’t miss

• FAQ chatbot - answers FAQs via live chat automatically
• Facebook Messenger integration - allows you to receive and answer Facebook messages from Smartsupp dashboard

Dashboard and chat box

• new email notifications for missed conversations (read more)
• improved and more detailed statistics
• new email notifications for missed conversations (read more)
• simplified recording settings (moved to dashboard)
• focused elements are highlighted

Mobile app

• added conversation guide (Android)
• in-app notifications for incoming visitors (Android)
• added conversation guide (Android)
• the bug where visitor list wasn’t automatically refreshed was fixed (Android)
• added visitor simulation (Android)
• added conversation guide (Android)
• app will alert you that you won’t receive notifications when you go offline (iOS)
• improved integration with Facebook Messenger (iOS)
• improved error messages in conversations, closed conversations, visitors list and chat (iOS)* improved integration with Facebook Messenger (iOS)
• minor bug fixes

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

Do you have your own Facebook page? If yes, there’s no need to check new incoming messages on Facebook and Smartsupp separately anymore. Connect your Smartsupp account with Facebook Messenger and respond to every message comfortably from one platform.

Read more about our FB integration →